There have been conducted training series at “ASAN service” centers
Improvement employees' behavior and knowledge of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and “ASAN service” centers is one of the main targets set by the State Agency. In this regard, in the first quarter of 2015, there were conducted training series on the topic "The role of business ethics in citizen satisfaction", “Listening and expression skills” to over 400 employees of “ASAN service” centers situated in Baku, also, in Ganja and Sumgait “ASAN service” centers. At the trainings participants were delivered information regarding the rendering high quality services to citizens, in the direction of defining their needs in the field of public service in a proper way. Improvement employees' behavior and knowledge of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and “ASAN service” centers is one of the main targets set by the State Agency. In this regard, in the first quarter of 2015, there were conducted training series on the topic "The role of business ethics in citizen satisfaction", “Listening and expression skills” to over 400 employees of “ASAN service” centers situated in Baku, also, in Ganja and Sumgait “ASAN service” centers. At the trainings participants were delivered information regarding the rendering high quality services to citizens, in the direction of defining their needs in the field of public service in a proper way. During the trainings there were discussed about the rare cases during the work process, cost-effective service, talked about the role of social sensitivity and mass psychology, ethics, business etiquette key elements in the service process and its trends of modern business ethics, corporate culture. At the trainings participants were delivered information about one of the main manifestations of the service culture - listening and expression skills, their types, which listening type should be applied in a certain situation. There were conducted individual and team assignments for the revitalization of the communication between a citizen and employee regarding the listening types. Also, during the training there was worket out “formula of a successful ASAN employee” individually by participants.
Improvement employees' behavior and knowledge of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and “ASAN service” centers is one of the main targets set by the State Agency. In this regard, in the first quarter of 2015, there were conducted training series on the topic "The role of business ethics in citizen satisfaction", “Listening and expression skills” to over 400 employees of “ASAN service” centers situated in Baku, also, in Ganja and Sumgait “ASAN service” centers. At the trainings participants were delivered information regarding the rendering high quality services to citizens, in the direction of defining their needs in the field of public service in a proper way.
Improvement employees' behavior and knowledge of the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and “ASAN service” centers is one of the main targets set by the State Agency. In this regard, in the first quarter of 2015, there were conducted training series on the topic "The role of business ethics in citizen satisfaction", “Listening and expression skills” to over 400 employees of “ASAN service” centers situated in Baku, also, in Ganja and Sumgait “ASAN service” centers. At the trainings participants were delivered information regarding the rendering high quality services to citizens, in the direction of defining their needs in the field of public service in a proper way.
During the trainings there were discussed about the rare cases during the work process, cost-effective service, talked about the role of social sensitivity and mass psychology, ethics, business etiquette key elements in the service process and its trends of modern business ethics, corporate culture.
At the trainings participants were delivered information about one of the main manifestations of the service culture - listening and expression skills, their types, which listening type should be applied in a certain situation. There were conducted individual and team assignments for the revitalization of the communication between a citizen and employee regarding the listening types. Also, during the training there was worket out “formula of a successful ASAN employee” individually by participants.