Joint webinar held by "ASAN service" and BSEC secretariat
A webinar on "Quality Management in Public Service Delivery" was jointly organized by the State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan and the Black Sea Economic Cooperation Organization (BSEC) Secretariat through the Working Group on Institutional Reforms and Good Governance.
The primary aim of the webinar was to facilitate the exchange of experiences among member states' government institutions regarding quality management systems in public service delivery, citizen satisfaction, and the implementation of innovative solutions.
Throughout the program, various sessions featured extensive presentations by representatives from the State Agency as well as officials from relevant state institutions of different countries, followed by Q&A sessions. The BSEC Secretariat highlighted the significant role of such webinars in promoting effective experience-sharing among member states.
It is worth noting that based on its advanced experience in the relevant field, the State Agency has been selected as the national coordinator for the BSEC Working Group on Institutional Reforms and Good Governance for the period 2023-2025.